What is a pre-order?
How long will it take to ship out my pre-order?
Waiting times vary from article to article. Usually, the estimated waiting time is of 10-15 working days from the date of purchase of the item. Once that the item is available in our warehouse, your order will be dispatched within two days.
Please keep in mind that if you placed an order containing a pre order item, the entire order will be on hold and dispatched at once.
Can I combine in stock and pre-order items?
Absolutely yes! You can:
- Create two distinct orders: one including items available in stock and the other including items in pre-order. The one including available items will be dispatched in accordance with our shipping times policy.
- Place a combined order and wait for the items in pre-order to arrive. In this case, the whole order will be hold and dispatched entirely.
- Contact our Customer Care for further information on pre-order products.
Can I cancel a pre-order item?
Yes you can, just keep in mind that pre-orders may be canceled within two hours from the purchase. From that moment on it won't be possible. If you have changed your mind about the product purchased in pre-order within 2 hours, you can cancel the item from your order by contacting our Customer Care team.
Furthermore, if the 15 working days have been exceeded it is possible to request the cancellation of the pre-order item.
Can I amend my order?
Yes! It will be possible to change the items included in the order provided availability of the model and color , of course, before receiving the confirmation email. From this moment on, it won't be possible to apply modifications. Anyway, modifications are not guaranteed and it won't be possible to change items included in the order.