Return & Exchange Procedure

Once a return or exchange request has been approved by our team and the return instructions have been provided, the customer must drop off the item with the courier within 1–3 working days.

The returned parcel must be sent using a trackable shipping service, and a valid tracking number must be provided to us as proof of shipment.

A return or exchange will only be processed once the parcel has been successfully handed over to the courier and the tracking information is active and trackable.

If the item is not shipped within the specified timeframe, or if no valid and trackable tracking information is provided, the return or exchange request may be considered closed and no longer eligible for processing.

All returned items must also be in their original, unused condition and will be subject to inspection upon receipt. We reserve the right to decline a return or exchange if the item shows signs of use, damage, alteration, or does not meet our return requirements.